Available Books

Book 1- Improving the Student Experience-a practical guide for universities and colleges.

Edited by Michelle Morgan with a foreword by Professor Sally Brown.

Improving the Student Experience Book

Why this book is needed The landscape of higher education (HE) has dramatically altered in the past 30 years as more students are attending universities and colleges than ever before. In such a competitive market, the quality of the student experience is pivotal to an institution’s ability to attract students. However, the increasing costs of delivering HE teamed with a reduction in government funding means that creating a high standard of student experience has never been more challenging. The Student Experience Practitioner Model discussed in this book recognises the need for all staff, at all levels, to develop and implement initiatives to improve and enhance the student experience. It provides an organised and detailed structure that can be orchestrated in a cost-effective and highly adaptable manner. It guides practitioners in the identification of what they must deliver, who it is delivered to and when they need to deliver by working through the six key stages of the Practitioner Model’s new student lifecycle:

  • First contact and admissions
  • Pre-arrival
  • Arrival and orientation
  • Induction to study
  • Reorientation and reinduction (returners’ induction)
  • Outduction (preparation for life after study)


Packed with working solutions and both UK and internationally based case studies, this book includes chapters from Liz Thomas, Diane Nutt, Marcia Ody, Chris Keenan (UK), Mary Stuart Hunter (USA), Kerri-Lee Krause and Duncan Nulty (Australia). The authors show how practitioners can adapt and customise the 40 case studies presented to help them improve and enhance the experience of their undergraduate students in their own institution, and also to support their students’ progression and retention while engaging their colleagues in the activity. It is an indispensible manual for higher education practitioners of all levels.

'I found that the book gave a useful framework for the reader to think about how they approach delivering an excellent student experience and provided good examples of how to go about achieving it.' - Bethan Payne, Higher Education Policy Advisor at the National Union of Students, 2012. Read the full review here


Book 2- Supporting Diversity in Higher Education- a practical guide

Edited by Michelle Morgan with a foreword by Professor Sally Brown.

Why this book is needed The expansion of higher education (universities and colleges) has increased the challenges facing the UK and international sector in delivering a quality student experience. The student body has increased in numbers and diversity. Some of the pressures and challenges include: a reduction in state/government funding; constraints on resources; an increase in student participation, demographics and diversity; the delivery of more for less by staff; an increase in student expectations and demands; changes in teaching, learning and assessment environments and an aging academic population (Morgan and Jones, 2011).













This book outlines the Student Experience Practitioner Model which helps Practitioners navigate through the maze of student diversity across all levels of study determining what to deliver, how to deliver it and to whom. It contains 40 practical and innovative undergraduate UK and international case studies from across 12 countries spanning four continents. The case studies look at how we can recruit and support a diverse student body including mature students, students with special needs (e.g. dyslexia and other disabilities); international students (e.g. language support requirements); students at risk (e.g. lower socio-economic groups, care leavers, male learners) and transfer and direct entry students (e.g. supporting students through this transition). Many of the case studies have adopted good practice suggested by governments and the sector such as utilising IT to enhance student learning and teaching; embracing social media in university activities; increasing the opportunity to obtain employability skills throughout the different stages of the student lifecycle; personal development enhancement; improving student and institutional relationships (e.g. partners in learning and involvement in community and citizenship activities.